Friday, December 13, 2013
Don't Bank on Timeliness
This morning I received two emails from Standard Chartered Bank informing me that two payment transactions I set up online had failed (because I accidentally set the wrong "pay from" account) - on 25 November! Did it really take them 3 weeks to notice? The email might have been helpful on the day, but by this stage I had long ago noticed it on my last statement and rectified the matter already. Is this their idea of real-time banking?!